REFUNDS

Our refund policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused (brand new) and in the same condition that you received it. It must also be in the original packaging.

*** The refund policy includes customers with packages that get refused by the customer or missed deliveries, and no pick-up due to the customer not being available. 

Subject to restocking fees. What won't be refunded in case of return or missed delivery: 

  • The initial shipping cost.
  • The prepaid customs tariffs.
  • Return costs such as taxes, extra shipment, etc. 
  • If the watch returned has been worn.
    (dirt on the band, enlarged holes on the band, scratches on the clasp, plastic wrap has been removed, the band has been shortened, etc.)
RETURNS
  • Please be sure to save your postal receipt. Ship only with your country's Postal Service.
  • You will be responsible for shipping costs.
  • We highly recommend that you ensure your parcel is adequately protected during shipment, and its original packaging is intact. Pionier is not responsible for products lost or damaged during shipment.

Please send the watch, unused/unworn, back to Pionier with a completed Return Form, original box, and the original warranty card. 

--->>> (No watch will be accepted without the return form. Must contact us at info@pionierwatches.com to learn how to return your product.)

CAREFUL: In order to receive a refund or exchange on items returned, the watch has to be returned (i) if you notified us within 14 days from the delivery date; (ii) with a completed return form; (iii) in the original packaging; (iv) in new/unused condition. We do not accept watches with any worn signs.

  • If you are unable to comply fully with the return policy, unfortunately, you may not be entitled to a full refund or replacement.
  • Price adjustments on previous purchases are not permitted.
  • Returns can only be accepted on purchases from  www.pionierwatches.com